Outsourcing management
support the development of your
outsourcing service providers
Build your relationship on the basis of quality of process and workplace safety.
If there is outsourced personnel at your plant you would surely like them to follow the standards of your organization and to develop together with the development of your company. Outsourcing service providers are an integral part of the processes that take place in the organization and should actively contribute to building competitive advantage of their customers and thus follow their system of values. Above all, such services are provided according to all safety and quality procedures and with respect for the organizational culture of the company.
Can service providers contribute to the improvement of processes and procedures?
Nowadays almost every organization functions in the ecosystem of companies which support its business activity i.e. suppliers, distributors, subcontractors or outsourcing service providers. Therefore, accomplishing business objectives depends on their engagement, awareness and compliance with the business needs. The business partners who provide their services directly at the customer’s play a major role in the process.
Such companies are the closest to production and logistic processes, and can therefore influence the operations of their customers as well as share the experience and ideas of their personnel. SIEGA software solutions facilitate direct communication between the supplier and the customer and encourage outsourcing companies to continuously improve their own processes and to share ideas regarding improvements, increasing safety, eliminating wastes and quality incidents. Moreover, the application enables fair evaluation of the supplier and the appreciation of their contribution to the operations of the customer.
Effective management of safety and quality of work of external services providers
SIEGA software provides up to date information concerning all incidents in the area of OSH and Quality as well as process interruption. The information is available to both service provider and the customer and helps indicate the areas where an accident is likely to occur. Moreover, the application shows trends of particular groups of observations so that preventive action can be taken.
It also shows all the actions taken by external service providers, both immediate and scheduled ones together with the effectiveness of their solutions. By means of our software in case of an accident a service provider carries out an analysis according to WHY-WHY methodology due to which it is possible to eliminate all apparent causes and to concentrate on the root cause. The software therefore enables daily cooperation that complies with proper standards.
Can we control the demand for employees of temporary employment agencies?
The software allows users to place orders for temporary workers in all organizational units of the company. The service provider has a possibility to control and react to all demands of the customer. The application provides information on the realization of each order as well as the number of FTE, hours worked during first and second shift, night pay and public holidays thus facilitating the process of invoicing.
How are the achievements of external service providers presented?
Each company introduced to the system has its own dashboard with the information from a chosen period of time or the entire cooperation time concerning: the number of KAIZEN ideas, quality defects, actions which go beyond the agreed scope of activities, accidents and incidents in the areas of safety and quality of the process as well as the information on the quarterly evaluation programme for external service providers.
The dashboard also provides information on service targets, total and average FTE costs. The application allows users to gather and compare the results of a chosen service provider in different organizational units as well as several providers at the customer’s plant.
≫ Build your business relationship on the basis of quality of the processes and workplace safety
≫ Manage the outsourcing and temporary employment service orders
≫ Engage external service providers to develop their own processes
≫ Monitor the quality of service
≫ Make the cooperation more effective and verify the implementation of ideas
≫ Eliminate any waste from the business process managed by external service providers